If you are not satisfied with a product purchased at www.lilybutiq.com, you can return your purchase and receive a refund, or you can exchange your product for another.

RETURNING

  • Goods can be returned within 14 working days from the delivery date.
  • The returning item must be with the label intact and packed carefully for shipping.
  • Before returning the items, you are required to fill out a return of goods form that can be found on our website.
  • After receiving the returned goods, in 7 working days we will send you a new product or provide you with a refund to your specified bank account.

RETURNS OF DEFECTED ITEMS

  • If the item is defected, we will replace it or issue a refund. A defected product must also be returned with an undamaged label.
  • A defected item shall be not held as returnable due improper handling, storage, damage resulting from use of the item, item’s visual look changes or natural wear and tear.

THE GOODS CAN NOT BE RETURNED IF:

  • They were damaged.
  • Due to improper storage or use they have lost their visual appealing.
  • Original labels or parts have been removed off the item.

RETURNING YOUR ORDER

Once the item is received, it will be sent to the Quality Assessment department where the product (s) will be inspected. If any item found to be worn, damaged, altered, resized, tampered with, or found to be mishandled in any way it will not be accepted for refund. Depending upon the payment method used, it will take 8-10 working days for the refund to appear in your account.